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Wiki source code of Getting Help

Last modified by publicadmin on 2025/12/16 13:04
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2 Support resources can be accessed from any page of the VRE Portal, regardless of whether you are logged into a Project.
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4 1. From the Main Menu, click **Support**, to open a sidebar with support resources.
5 1. Access the **User Guide** using the link provided. 
6 1. Review **Frequently asked questions** to see if there is information already available on the issue that you are experiencing.
7 1. If you cannot find a solution, scroll down to the **Still need help?** to initiate a support inquiry.
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9 [[image:VRE UI Diagrams for User Manual - Page 9 (1).png||class="img-thumbnail" height="455" width="289"]]
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12 1. Complete the required fields to provide details on your support inquiry and click **Submit**. A member of the VRE Support Team will connect with you to resolve your issue.
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14 {{info}}
15 **Note: **If you are unable to log into your account or access the Support page, you can contact a Service Desk agent directly by sending an email to: __[[vre-support@charite.de>>path:mailto:vre-support@charite.de]]__
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20 **See Also: **
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22 [[Password Reset>>doc:Main.user_guide.Accessing the VRE.Password Reset.WebHome]]
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24 [[About the VRE>>doc:Main.user_guide.About the VRE.About the VRE.WebHome]]
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26 [[Project Canvas Layout>>doc:Main.user_guide.Navigating the Project Canvas.Project Canvas Layout]]
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32 image:https://i.creativecommons.org/l/by-sa/4.0/88x31.png
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35 Copyright © 2022, Indoc Research. This work is licensed under a [[Creative Commons Attribution-ShareAlike 4.0>>http://creativecommons.org/licenses/by-sa/4.0/ ||rel="noopener noreferrer" target="blank"]] International License.
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