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Getting Help

Last modified by publicadmin on 2025/12/16 13:04

Support resources can be accessed from any page of the VRE Portal, regardless of whether you are logged into a Project.

  1. From the Main Menu, click Support, to open a sidebar with support resources.
  2. Access the User Guide using the link provided.  
  3. Review Frequently asked questions to see if there is information already available on the issue that you are experiencing.
  4. If you cannot find a solution, scroll down to the Still need help? to initiate a support inquiry.

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  1. Complete the required fields to provide details on your support inquiry and click Submit. A member of the VRE Support Team will connect with you to resolve your issue.
Information

Note: If you are unable to log into your account or access the Support page, you can contact a Service Desk agent directly by sending an email to: vre-support@charite.de

See Also: 

Password Reset 

About the VRE

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